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Knowledgebase : Troubleshooting
WHAT YOU NEED: * The host name of the news server, news.nextgennews.net (for use in the telnet command) * The name of the newsgroup for which you want to test, misc.test (for use in the GROUP command) * An article (to send after receiving a pos...
Assuming you have connected successfully before, there are a few things that could cause a 502 error. * If you have a Volume Based account, you could be out of bandwidth. Log into the customer zone and check your available bandwidth. If it has a ne...
Normally, you should expect to receive your new customer login information e-mail within minutes of signing up. Unless you received an error message at the end of the signup process, we send the new customer information e-mail to you immediately. Oc...
502 errors are generally related to authentication problems. The most common reason for new users getting 502 errors are typing errors when configuring the client software for your NextGenNews account. There are five things that must be set correctl...

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